Good interaction and good cooperation with people from Islamic cultures: Intercultural seminar on the Arab-Islamic world for trainers, coaches and consultants The refugee movements of recent years have brought people from the Islamic world to us. The integration of these immigrants into all areas of society remains one of Germany's major social and political challenges. The need for training is correspondingly great, because competence in dealing with people from the Islamic cultural circle is expected or even assumed everywhere. This is where the event "Intercultural seminar on the Arab-Islamic world" comes in. Intercultural and interreligious competence has become a key qualification that is indispensable for all those involved with immigrants. Social workers, teachers, sports coaches, trainers, service providers, doctors, nursing staff, employees in organizations and administrations: In all areas, there is a great need for help with understanding, increased competence and training. Whether it is in the integration of foreign colleagues in the team or in working with parents in kindergarten, sports club or school - employees in almost all professional groups have to learn to deal with the "foreign". At the same time, even trained trainers sometimes feel insecure when it comes to Islamic cultures because they do not want to pass on stereotypes. This is made even more difficult when references to the variance of culture-specific patterns of thought and action are taboo or even dismissed as racism. For this, intercultural trainers are needed who design and carry out further training specifically for dealing with people from Islamic cultures. In the multiplier training "Intercultural seminar Arab-Islamic world" you will learn the most important basics of intercultural competence in dealing with people from Islamic cultures and will receive an introduction to the methods, materials and implementation strategies of intercultural training for the Islamic cultural area. The training, which can also be attended as a build-on to the "Training to become an intercultural trainer (m/f/d) in 5 modules", will teach you the essential basics of intercultural interaction and communication with people from Islamic cultures. In addition, you will receive the essential theoretical and practical skills to pass on your new knowledge in everyday practice and in the context of intercultural training. Contents
Introduction

 Cultural definitions
 Self-perception and perception of others
 Methods: Values ​​square and prototype
 German and Arab-Islamic cultural standards:
o Factual and relationship orientation
o Importance of structures and rules
o Control and hierarchy
o Individualism and religion
o Agreements, commitment and understanding of time
 High and low context
 Learning to understand indirect communication
 Shame, honor, respect and politeness:
o Taboos and body language
o Giving and receiving hospitality
 Case studies on the cultural standards
 Potential for conflict and conflict resolution strategies
 Socialization and gender roles
o Family images, childhood
o Education and work
o Gender roles
o Obstacles to integration
 Arab-Islamic cultural area regions
o Definitions of the “Arab world”
 Regions, language, politics and identity
 History, relationship with the West
o “Islamic World”
 Conquests, culture and religion
 Islam as a social model

 Islam and Islamism
o What is “Islam”?
 Sources
 Unity and diversity
 Image of God and position of Mohammad
 Sharia, dealing with minorities
o Islamism, Salafism, Wahhabism
 Origin and peculiarities
 Relationship to violence and deception
o Reform Islam and Euro-Islam
o Islamic legal opinions (optional)
 Dos and don’ts
o Body language
o Relationships
o Communication and oral communication
o Time, gifts, favors
o Religion
o Hierarchy, reciprocity

You will learn

In the advanced training course “Intercultural seminar on the Arab-Islamic world”

You will learn

In the training course “Intercultural Seminar on the Arab-Islamic World” you will learn
the important background of Islamic cultures both for your own
dealing with migrants from the Islamic world and for your role as a
consultant, coach or trainer.

The seminar will help you to expand your personal repertoire of practical
options for action and to shed new light on your value system. You will learn
the peculiarities of Islamic cultures in comparison to your own culture and
develop an understanding of your interaction partners, while at the same time safeguarding
your own interests. You will be better equipped for your professional activity as a multiplier
and will be able to communicate and interact with intercultural competence and sensitivity.

Methods
The training course “Intercultural Seminar on the Arab-Islamic World for Trainers” is characterized by a variety of methods. In addition to group work, simulations, role plays and communication exercises, short accompanying lectures provide you with the theoretical background and thus make it easier to understand the topic and classify the materials. Materials are included in the training that can be used or adapted for your own training courses. All participants receive a comprehensive handout and complete seminar documentation for their follow-up. Circle of participants The training is ideal for trainers who work in intercultural contexts and have contact with people from Arab cultures. It is aimed at all lecturers who are entrusted with intercultural learning, because people of Arab descent are one of the largest migrant groups in Germany and are therefore always contact persons in further training areas. Multipliers and tutors in schools, in administrations and in the social sector will be able to conduct their training courses more in line with needs in the future. The seminar is particularly aimed at graduates of the "Training to become an intercultural trainer (m/f/d) in 5 modules" who would like to expand their training repertoire and their cultural knowledge - and thus their portfolio of services. Organizational information Duration: 2 days Date 1: June 20th - 21st, 2023 Date 2: September 4th - 5th, 2024 Seminar number: IT-23 (Jun 23) and IT-24 (Sep 24) Day 1: 11:00 a.m. - 6:00 p.m., Day 2: 9:00 a.m. - 4:30 p.m. Number of participants: max. 12 Location: Lübeck

Internationality and global cooperation: Intercultural training / Cultural awareness training

In today's work situations, people with diverse backgrounds come together - cultural diversity in teams is a daily occurrence in almost all areas. At the same time, companies and organizations operate worldwide, send specialists and managers and interact internationally at all levels.

Cultural awareness training conveys awareness of one's own backgrounds (self-assessment) and the diversity of cultures. Key action skills such as variety in communication strategies or openness to negotiation styles that are more person-oriented than matter-oriented are trained. General cultural training uncovers habits that are initially invisible and disruptive to cooperation and shows how essential knowledge of foreign cultural orientation systems is. It is the basis for any international, transcultural cooperation that is to be successful in the long term.

Stereotyping and the teaching of dos and don'ts, which are not helpful in the long term, have no place in our training - because only basic transcultural skills make future-oriented, stable, functioning international cooperation possible.

Option for in-house seminars

For contrastive presentation, two country focuses can be selected for in-house training (e.g. country of a company branch or culture of origin of a large customer group). Examples and prepared analyses are then used for in-depth discussion of cultural specifics with which participants are particularly often confronted.

Contents

Self-reflection (self-assessment)
Change of perspective
Cultural perception
Tolerance of ambiguity
Communication styles in an intercultural context
Leadership styles in contrastive analysis (results of the GLOBE Study)
Development of action bases and guidelines for international cooperation

You will learn

In this Cultural Awareness training, you will learn important background information and rules for intercultural overlap situations and develop action bases with regard to international encounters. This applies, for example, to working with project and business partners or to integrating specialists from other regions. There will be reflection on the goals set, their implementation in practice and the development of individually adapted recommendations for action.

Methods

The event has a workshop character and is - flanked by short inputs (knowledge level) and interactive simulations (experience level) - geared towards practice and practical implementation (action level). Excursions into theory make it easier to classify the jointly developed results at the user and reflection level.

For follow-up work, all participants receive a handout of the lectures given as well as complete seminar documentation.

Group of participants

Cultural awareness training is included in the curriculum of every specialist and manager. The training is aimed at all companies, businesses and organizations that operate internationally, e.g. operate a branch abroad, plan a joint venture or employ employees from other cultures of origin. Multinational teams and organizations with international specialists and professionals (expat/impat management) and institutions that have specialists and managers or customers from other cultures are in the right place in this training. The training is a basic module for country- and topic-specific training and coaching.

Organization

Duration: 2 days
Date: On request
Day 1: 1 p.m. to 6 p.m., Day 2: 9 a.m. to 5 p.m.
Number of participants: maximum 12
Seminar number: Location: Lübeck

Offer competent intercultural seminars for the health and care sector: Intercultural training in the health sector

The German health care system is undergoing immense structural change. In addition to demographic developments and new working time regulations, migration movements are also responsible for this. The entry of the first generation of migrants into retirement age in the area of ​​care is an example of the upheavals that are already taking place in the health sector and will become part of everyday life in the coming years.

Intercultural and interreligious competence has become a key qualification that is essential for hospital staff, doctors and nursing staff. Whether it is when integrating specialists from abroad into the team or when communicating with patients from other cultures or other religious orientations - good interaction with clients, patients and colleagues from a wide variety of cultural backgrounds is essential for smooth collaboration in culturally diverse everyday working life. For this, intercultural trainers (m/f/d) are needed who design and conduct training courses specifically for the healthcare sector. In the seminar "Intercultural training in the healthcare sector" you will learn the most important basics of intercultural competence in the healthcare industry and receive an introduction to the methods, materials and implementation strategies of intercultural training for the healthcare sector.

The training course, which can also be attended as a build-on to the "Training to become an intercultural trainer (m/f/d) in 5 modules", teaches you the essential basics of intercultural interaction and communication in the healthcare sector. In addition, you will receive the essential theoretical and practical skills to pass on your new knowledge in everyday practice and as part of intercultural training.

The special input for the topic of intercultural competence in clinics, doctor's offices and nursing (training) enables you to conduct intercultural training in your individual work environment and to impart intercultural skills in nursing schools.

Contents

Introduction to the basics of intercultural skills for the healthcare sector

We provide a broad basic knowledge of the subject of “inter- and transcultural skills in the healthcare system” for your individual work context. Culturally and religiously different views on health and illness influence thought, behavior and healing processes.

For example, the question of the attribution of causes of illnesses and the culturally determined role expectations of doctors, nursing staff and patients play an important role in the interaction.

By conveying and experiencing cultural and religious differences, you will be sensitized to dealing with people from other cultural backgrounds. The high practical relevance ensures a more effective handling of the phenomenon of culture in everyday life and enables you to analyze intercultural problems and develop solutions.

Communication in the healthcare sector - intercultural context

Communication skills are essential in everyday clinical life and in the doctor's office. The module teaches techniques such as “active listening” specifically for the intercultural context. These will make it possible to make future conversations more successful - both with German and foreign patients and employees.

Case method and intercultural conflict resolution

The case method is ideal, especially in the medical field, for analyzing (conflict) situations in everyday intercultural encounters and achieving an optimal learning effect. This is why this method of intercultural training is dealt with intensively: Using concrete examples from practice, participants learn and reflect on how, for example, conflicts from everyday clinical life can be traced back to cultural dimensions and how these skills can be passed on. Dealing with "difficult patients" is addressed and recommendations are given for multipliers, which are later used in everyday practice and during the training courses.

Requirements

The seminar teaches the essential basics specifically for intercultural communication in the healthcare industry. Therefore, no special requirements are necessary. Knowledge in the field of intercultural communication / intercultural training is welcome.

You will learn

The seminar will give you an introduction to the topic of “Intercultural training in the health sector”. The topics of “illness” and “health” are culturally and religiously influenced. With us you will learn which intercultural and religious aspects in the health sector are important for you, your colleagues and your patients and where action is needed.

In addition to basic intercultural knowledge for the health sector and approaches to dealing with patients, colleagues and nursing students from other cultures or with culturally diverse backgrounds, the training will also give you the ability to pass on your new knowledge in your everyday work to doctors, hospital staff, (elderly) nurses, (elderly) nursing students, administrative staff, etc.

In this seminar you will receive the basics, methods and materials for independently conducting high-quality training courses or series of lessons for your work context.

Methods

The “Intercultural training in the health sector” event is characterized by a variety of methods. In addition to group work, simulations, role plays and communication exercises, short accompanying lectures provide you with the theoretical background and thus make it easier to understand the topic and classify the materials.

Participants

The training is ideal for employees of clinics, hospitals and doctor's offices - both at the doctor-nursing staff-practice instructor level and administration as well as training and further education. It is also aimed at nursing educators and lecturers from nursing schools and universities who are entrusted with intercultural learning. In the future, they can conduct training courses within the clinic as multipliers and tutors.

In addition to general basic knowledge in the area of ​​intercultural communication, the training focuses on health and illness concepts. The seminar is therefore also aimed at graduates of the "Training to become an intercultural trainer (m/f/d) in 5 modules" who would like to expand their training repertoire by specializing in the health sector.

Organizational information

Duration: 2 days
Date 1: November 16th - 17th, 2023
Date 2: March 21st - 22nd, 2024
Date 3: November 7th - 8th, 2024
Seminar number: G2-23 (Nov 23), G1-24 (Mar 24) and G2-24 (Nov 24)
Day 1: 11:00 a.m. - 6:30 p.m., Day 2: 9:00 a.m. - 5:00 p.m.
Number of participants: max. 12
Location: Lübeck, Ratzeburg

The Five Cultures Game is an intensive, practice-based and theoretically based simulation of intercultural training for the area of ​​transcultural learning.

Contents

The Five Cultures Game offers scenarios in which teams with different cultural scripts work on current tasks in which they both assert their own cultural identity and strive for common solutions.

You will learn

The Five Cultures Game is a demanding simulation in the area of ​​transcultural communication of high complexity, which in particular conveys the following processes of intercultural and transcultural learning:

Cultural self-perception and perception of others through role-related adoption of cultural orientations and behaviors that are different from one's own dominant lifestyle

Attention and increased sensitivity to the cultural orientations of other people

Insights into the influence of cultural options on decision-making and problem-solving

Awareness of "transcultural connection potentials", i.e. ways of finding approaches to dealing with the cultural orientations of others in one's own cultural orientations

Strategic handling of one's own and other people's lifestyles and communication styles, with the aim of finding common solutions to problems, and

Strategic handling of culture-specific conflicts

Methods

In the Five Cultures Game, participants learn, as part of a complex simulation, to deal sensitively with the cultural characteristics of others and to develop strategies for dealing with other people's lifestyles and communication styles. The 10-18 participants form five groups. Each of the five groups represents a culture (a "lifestyle") according to a detailed description (the role card). After each group has familiarized itself with "its" culture, it is confronted with an important event that brings it into contact with the other cultures. It is about a common problem for which the individual groups first develop culture-specific solutions. Based on these suggestions, an attempt is made to reach a common solution through dialogue. The basis for the Five Cultures Game is the cultural theory of Michael Thompson et al. (1990).

Participants

The Five Cultures Game is suitable for people who deal with intercultural issues in their professional field or who (want to) work in (already existing) intercultural teams and want to prepare intensively for intercultural negotiations. The Five Cultures Game is suitable for people who work in international teams as well as for outgoings, incomings, students as well as school and youth groups who need to be prepared for intercultural encounters. If you are an intercultural trainer looking for games for your intercultural training, then you have come to the right place. Furthermore, the Five Cultures Game can be used anywhere where people need to be prepared in a playful but intensive and sustainable way for contact with people of different cultural backgrounds or where the topic of transcultural learning is touched upon.

Organizational details

Duration: 2 days
Date: On request
Day 1: 11 a.m. - 6.30 p.m. and Day 2: 9 a.m. - 4 p.m.
Seminar number: IK-FK
Number of participants: min. 10, max. 15
Location: Lübeck, Ratzeburg

Internationality and global cooperation: intercultural competence for managers and project managers

In today's work situations, people with diverse backgrounds come together - cultural diversity in teams is everyday life in almost all areas. At the same time, companies and organizations operate worldwide, send specialists and managers and interact internationally at all levels. Managers and project managers in particular need intercultural competence in order to adequately meet their disciplinary and technical management tasks.

Our training conveys awareness of one's own culture-related influences (self-assessment) and the diversity of cultures. Central action competencies such as variety in communication strategy or openness to negotiation styles that are more person-oriented than matter-oriented are trained. The intercultural competence training uncovers initially invisible habits that disrupt cooperation and shows how essential knowledge of foreign cultural orientation systems is. It is the basis for any international, transcultural cooperation that is to be successful in the long term.

Stereotyping and the long-term, unhelpful teaching of dos and don'ts have no place in our training courses - because only through basic transcultural skills is future-oriented, stable, functioning international cooperation possible.

Contents of "Intercultural competence for managers"

In terms of content, we work on the following learning objectives and areas:

Self-reflection (self-assessment)

Change of perspective

Cultural perception

Tolerance of ambiguity

Communication styles in an intercultural context

Leadership styles in contrastive analysis (results of the GLOBE Study)

Development of action bases and guidelines for international cooperation

Topic blocks:

We devote ourselves to the following topic blocks in the training:

Basics

What is culture actually?
Reflecting on your own cultural background

Cultural dimensions and a “cultural world map” for pragmatic orientation

Challenges and success factors in leading international teams

Introduction to the cultural dimensions and differences between cultures:

Collectivism and individualism

Building trust and maintaining relationships

Hierarchy and status

Dealing with time and planning

Importance of rules and structures

Basics of intercultural communication:

Factual and relationship level

Direct and indirect communication

Positive and negative communication

Non-verbal communication and dealing with emotions

Communicating successfully in an intercultural environment:

Expressing approval and disapproval

Small talk and sensitive topics

Giving feedback and criticism respectfully
Early recognition of conflicts and dealing with difficult situations in the international team
The influence of culture on preferred leadership styles

Dealing with culturally different expectations of leaders in the international team in relation to:

The role of hierarchy and authority

Decision-making processes

Trust build and maintain relationships
Plan, create and monitor commitment
Delegating responsibility and tasks and follow-up
Discussion of concrete case studies from the participants' everyday work and clarification of open questions

You will learn

In the “Intercultural Competence for Managers” training, you will learn important background information and rules for intercultural overlap situations and develop a basis for action with regard to international encounters. This applies, for example, to working with project and business partners or to integrating specialists from other regions. There will be reflection on the goals set, their implementation in practice and the development of individually tailored recommendations for action. The focus is always on the manager’s perspective.

Methods

In addition to small group work, communication exercises, simulations and discussions in which you are actively involved, short teaching discussions will teach you practical approaches and techniques. A collection of literature is available to you during the breaks. You will receive a handout with further literature references for your follow-up.

Participants

The two-day seminar “Intercultural Competence for Managers” is aimed at managers and people with personnel responsibility as well as project managers. Anyone who has international workforces and contacts or leads teams needs intercultural action competence. Our training is aimed at people with both technical and disciplinary responsibility. Managers who are responsible for the integration of specialists are also in the right place here.

Organizational

Duration: 2 days
Date 1: October 24th-25th, 2023
Date 2: October 1st-2nd, 2024
Day 1 from 1:00 p.m. to 6:00 p.m., Day 2 from 9:00 a.m. to 5:00 p.m.
Number of participants: max. 10
Seminar number: IKF-23 (Oct 23) and IFK-24 (Oct 24)
Location: In-house or Lübeck